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Troubleshooting

Experiencing Issues with Your Explorer Kit?

Common issues and simple steps to help get your Explorer Kit working smoothly.

These cover problems that show up in use. If your camera won’t connect to the app at all, start with GoPro Support or DJI Support.

Connection drops when the Explorer is underwater

If the live view is fine until the Explorer goes under, work through these.

1. Camera WiFi on 2.4 GHz, not Automatic. Most action cameras default to 5 GHz, which won’t work with your kit.

  • GoPro Hero 13, Mission 1, Mission 1 Pro: Preferences > Wireless Connections > WiFi Band
  • GoPro Hero 11 and 12: Preferences > Connections > WiFi Band
  • DJI Osmo Action: System Settings > Wireless Connection > WiFi Frequency

Full instructions: Setting Camera WiFi Frequency to 2.4GHz

2. Using a cable reel. Secure the phone in the phone holder mounted to the reel. Check the transmitter, the section on the face of the reel with the WiFi logo on it, is facing upwards and locked into position.

If you’re using your phone or tablet in landscape, turn it so the top edge faces the reel rather than away from it. The WiFi antenna sits along the top edge of most phones and tablets, so pointing it at the transmitter makes a noticeable difference. This matters most with tablets.

3. Using a hand reel. Keep the hand reel as close to your phone as possible, and no more than 0.5m away.

4. Camera in the housing. Make sure the camera is seated correctly in the Explorer housing and the housing is closed properly.

5. Cable. Check for kinks or damage, particularly near each end, and make sure it’s seated properly at both ends.

6. Firmware and app both on current versions.

Picture glitching, then losing connection

If the picture starts stuttering or going blocky and then drops out altogether, that’s WiFi interference. It’s the environment rather than your kit.

Your camera uses the 2.4 GHz band, which is shared with a great deal of other equipment. When the band gets busy, your camera has to wait its turn to send, the picture stalls, and eventually the app gives up.

Common sources

  • Other phones on board, and anyone’s personal hotspot. The most likely cause on a small boat
  • Your chartplotter or fishfinder WiFi, and any onboard WiFi router or repeater
  • Starlink or other onboard internet
  • Bluetooth speakers, smart watches and earbuds
  • Wireless microphones, including camera mics such as the DJI Mic and GoPro wireless mics
  • A second camera or a second Seavu kit running very close by
  • In a marina, every other boat’s WiFi as well as your own
  • A microwave in the galley. Worst offender of the lot when it’s running

What to do

  • Move away from the source where you can, or switch it off
  • Turn off Personal Hotspot on your own phone and any other phone nearby
  • Turn off Bluetooth on the viewing device once you’re connected
  • Get the phone closer to the transmitter or hand reel. A short, strong link copes with interference far better than one at the edge of its range
  • Before you deploy, if you’re somewhere busy, switch the camera off and back on. It re-scans when it starts up and may settle on a clearer channel. You can’t do this once the Explorer is in the water
  • When the picture starts glitching, switch WiFi off and back on on your phone or tablet. That gives you a clean connection and usually restores a good picture for a while

Worth knowing

This affects every device to some degree. Phones generally cope better than tablets, so if you have the choice, use a phone for live view in busy places.

Live view drops or freezes while you're using it

Often it’s your phone deciding to do something else while you’re watching the water instead of the screen.

Set these before you go out.

iPhone and iPad

  • Settings > Display & Brightness > Auto-Lock, set to Never
  • Settings > Battery, turn Low Power Mode off. It forces Auto-Lock to 30 seconds and switches itself on automatically at 20% battery
  • Settings > Privacy & Security > Local Network, make sure your camera app is switched on

Android

  • Settings > Apps > [camera app] > Battery, set to Unrestricted. On Samsung, add it to Settings > Battery and device care > Battery > Background usage limits > Never sleeping apps
  • Increase your screen timeout
  • When your phone asks “WiFi has no internet access, stay connected?”, tap yes

Both

  • Aeroplane mode with WiFi switched back on. Your camera’s WiFi has no internet, and the phone will keep looking for some unless you stop it. This matters most offshore. Note that on a WiFi-only tablet it does very little, because there’s no mobile radio to switch off
  • Keep the camera app in the foreground. Don’t switch to another app
  • Force close any other camera app. Running Quik and Mimo at the same time causes conflicts

Freezing rather than disconnecting?

When it happens, check Settings > WiFi before closing anything. If your phone is still joined to the camera’s network, the link is fine and it’s the app. Force close the app and reopen it.

Lag in the live preview

Update your software. Latest firmware on the camera, latest version of the app.

Optimise your phone. Close background apps, use aeroplane mode with WiFi on, keep your operating system up to date.

Adjust the camera settings. Turn off RockSteady or HorizonSteady to reduce processing load. Lower the recording resolution and bitrate if you’re seeing stutter while previewing and recording at once.

Use a high speed microSD card. The card doesn’t affect live preview directly, but a slow card causes lag when recording and previewing together. Use a UHS-I U3 V30+ card such as Samsung PRO Ultimate, SanDisk Extreme Pro or Lexar 1066x, and format it in the camera.

Long 4K sessions. Running a live preview while recording increases the camera’s heat and power draw, which shortens recording time and can trigger a thermal shutdown that looks like a dropout. For long sessions, drop from 4K to 2.7K and turn off stabilisation you don’t need.

Consider better hardware. A higher performance phone gives more processing headroom, and budget handsets struggle with live preview. Later model cameras such as the DJI Osmo Action 5 Pro, Osmo Action 6 or GoPro Hero 13 have stronger radios than earlier models.

DJI cameras

A DJI wireless mic blocks the app. When a DJI Mic transmitter is connected and the camera is on 2.4 GHz, Mimo can’t connect at all. Your Explorer needs the camera on 2.4 GHz, so disconnect the mic while you’re using the kit.

GoPro cameras

If the app freezes rather than disconnects, try deleting the videos you’ve downloaded into the Quik app. A single corrupted clip causes freezing. Your footage stays in GoPro cloud.

Tablets

Tablets work, and everything above applies to them, but phones cope better with WiFi interference. In a busy environment a tablet will glitch and drop out before a phone does, so if you have the choice, use a phone for live view.

Compatibility also varies by model. A tablet that worked with one camera won’t necessarily work with a newer one, so test your exact combination before relying on it for a job.

Normal behaviour, not a fault

The exclamation mark over the WiFi symbol. It means the network has no internet, which is correct for a camera. Nothing is wrong.

A stuttering preview in timelapse modes. In GoPro TimeWarp, Time Lapse and Night Lapse, or DJI Timelapse, Motionlapse and Hyperlapse, the camera only captures a frame every so often. The live preview shows those frames as they’re taken, so it looks like it’s glitching. That’s how the mode works. Switch to standard video mode for a smooth preview.

Live preview isn’t available in every recording mode. Not all cameras support livestreaming while recording, and some only support it at lower resolutions and frame rates. Switching to a lower resolution or frame rate may restore it. See our Camera Compatibility Guide for full details.

Explorer not stable while trolling

Check the trolling fin. Make sure it’s securely attached to the Explorer and fully seated in position.

Don’t add weights. The trolling fin has an integrated weight, balanced for the way the Explorer tracks. Adding extra weight changes the dynamics of the fin and will make it less stable, not more.

Use the long strain relief. It should be attached to the rear anchor point on the Explorer.

Check cable tension. The strain relief should be under tension while trolling. The cable should have a small amount of slack and should not be pulling directly on the Explorer.

Check for twists in the cable. Twists affect how the Explorer and trolling fin track through the water. If the live preview appears on an angle or a slant, the cable is twisted. Untwist it until the image is level again.

Start at a low speed. Let the Explorer stabilise before gradually increasing speed.

Stay within the speed limit. The Explorer is designed for trolling at up to 8 knots. Above that, stability and tracking suffer.

If you’re unsure anything is fitted correctly, check it against the Explorer Adventure Kit Setup Guide.

Seafloor Stand Unstable on the Seabed

Check the seafloor fin. It should be firmly attached to the leg with the black tubing, secured tightly with the clamps, and positioned facing outward.

Tighten the stand legs. Make sure they’re firmly fixed in place with the stand clamp.

Use the short strain relief. Clip it onto the top centre anchor point on the Explorer.

Level the stand. If the seabed is uneven, reposition onto flatter ground.

Spread the stand legs. In stronger currents, spreading them further apart improves stability.

Manage the livestream cable. When the boat is anchored and swinging, leave enough slack in the cable so the stand isn’t pulled out of position.

If you’re unsure anything is fitted correctly, check it against the Explorer Adventure Kit Setup Guide.

Explorer Lens Fogging Up

Keep the camera and Explorer dry. Before placing the camera inside the Explorer housing, make sure both the camera and the inside of the housing are completely dry. Moisture inside the housing is the main cause of fogging.

Use antifog spray. Apply a thin layer to the inside of the Explorer lens cover to reduce condensation forming on the lens.

Avoid sudden temperature changes. When moving between warm and cool environments, let the camera and housing adjust to the temperature before sealing the housing.

Store in a dry environment. Keep your camera and Explorer housing somewhere dry when not in use.

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1. Definitions and Interpretation

1.1 Definitions

In this Agreement the following definitions apply:

  1. Ambassador means the key person set out in item 1 of SCHEDULE 1
  2. Ambassador’s Commission means the commission to be paid to the Ambassador by the Company for Ambassador referred sales as set out in SCHEDULE 4.
  3. Commencement Date means the date set out in item 1 of SCHEDULE 1;
  4. Discount Codes means the discount code or codes set out in item 1 of SCHEDULE 4.
  5. Endorsement Services means the promotional and endorsement services provided by the Ambassador that are referred to in clause 3(a) and set out in SCHEDULE 2;
  6. Intellectual Property means any and all intellectual and industrial property rights that are described in SCHEDULE 3;
  7. Products means the goods to be endorsed by the Ambassador that are described in SCHEDULE 5, including new Products that may be produced by the Company as agreed in writing between the parties;
  8. Promotional Material means the promotional material for the Products created by the Ambassador using the Intellectual Property, including name, likeness or signature of the Ambassador, and the photographs and video material including the Ambassador that the Ambassador creates as the result of the Ambassador providing the Endorsement Services;
  9. Term means the period of time described in clause 2 and item 3 of SCHEDULE 1;
  10. Territory means the geographical locations described in item 4 of SCHEDULE 1;

1.2 Interpretation

In this Agreement:

  1. a reference in this Agreement to a statute or a section of a statute includes all amendments to that statute or section passed in substitution for the statute or section referred to and incorporating any of its provisions;
  2. “related body corporate” will have the meaning as defined in the Corporations Act 2001 (Cth);
  3. this Agreement must not be interpreted adversely to a party only because that party was responsible for preparing it;
  4. headings are for convenience only and do not affect the interpretation of this Agreement;
  5. references to a person or words denoting a person includes a company, statutory corporation, partnership, joint venture and association, and includes that person’s legal personal representatives, executors, administrators, successors and permitted assigns;
  6. every obligation entered into by two or more parties binds them jointly and each of them severally;
  7. where any word or phrase is defined in this Agreement, any other grammatical form of that word or phrase will have a corresponding meaning;
  8. “includes”, “including” and similar expressions are not words of limitation;
  9. all monetary amounts are in Australian dollars; and.
  10. reference to any agreement or other document annexed to or referred to in this Agreement includes any amendments to it and any documents in addition to or in substitution for it which has been approved in writing by the parties to this Agreement.

2. Commencement and Term

This Agreement commences on the Commencement Date and continues subject to any rights of early termination under clause 8 for a period of time set out in item 3 of SCHEDULE 1.

3. Endorsement and Promotion of Products

  1. The Ambassador agrees to:
    1. provide the non-exclusive Endorsement Services to the Company in the Territory for the period of time set out in item 3 of SCHEDULE 1 starting on the Commencement Date set out in item 1 of SCHEDULE 1;
    2. use reasonable endeavours to promote the Products in a matter consistent with the authorised use of the Products on the Ambassador’s social media accounts and website;
  2. This Agreement does not affect or restrict the Ambassador’s right to advertise, endorse or promote any goods and services in the Territory that do not compete with the Company’s Products.

4. Intellectual Property

  1. The Ambassador acknowledges that all Intellectual Property belong to the Company absolutely for its own use and benefit.
  2. The Ambassador grants to the Company a non-exclusive licence to use the Promotional Materials on the Company’s social media accounts, websites and other promotional materials and this clause shall endure beyond the termination of this agreement.

5. Warranties

The Ambassador warrants during the Term of this Agreement that:

  1. the Ambassador has the right to market and promote the name, personality, likeness, reputation, signature and visual image of the Ambassador in a manner contemplated by this Agreement;
  2. no similar licence has been granted to any other party in order to promote or endorse any product or service that competes with Products;
  3. the execution of the Agreement or performance by the Ambassador will not cause it to be in breach of any agreement to which it is a party; 
  4. the Ambassador will not advocate illegal activity or be obscene, defamatory or otherwise violate the rights of any nature whatsoever of any person;
  5. the Ambassador will not communicate or publish any material that is inconsistent with a positive image or goodwill relating to the Company;
  6. it is responsible for all costs and expenses in relation to this Agreement, including the provision of the Endorsement Services; and.
  7. the Ambassador will not do anything which will or will be likely to bring the Ambassador, the Company or the Product into public disrepute.

6. Ambassador's obligations

  1. The Ambassador must provide copies of all Promotional Materials to the Company as soon as is practicable after the production of the Promotional Materials.
  2. The Ambassador agrees that it will not during the Term of this Agreement or any extension or renewal provide its professional services in any manner whatsoever to any person or Company with the purpose or effect or likely effect of promoting any goods or services that compete in the Territory with the Product.
  3. The Ambassador must keep confidential all information relating to the business of the Company out of the public domain including but not limited to business and marketing plans, projections, arrangements and agreements with third parties and customer information imparted to the Ambassador during the period of this Agreement.
  4. Regardless the provisions of clause 6(b) the Ambassador may disclose information if and to the extent that:
    1. such disclosure is forced by laws, regulations or orders;
    2. the information is generally available in the public domain except where that is a result of a disclosure in breach of this Agreement; and
    3. the Ambassador can prove that it knew the information before the information was disclosed to it by the Company.

7. Company’s Obligation

  1. The Company agrees that it:
    1. shall provide the Products to the Ambassador to enable the Ambassador to provide the Endorsement Services;
    2. shall provide merchandise to the Ambassador for the Ambassador to wear in the provision of the Endorsement Services;
    3. has the discretion to use the Promotional Material on the Company’s social media accounts and website and the Company’s other promotional material;
    4. shall provide support to the Ambassador to enable the Ambassador to understand and use the functionality of the Products;
    5. has the discretion to provide the Ambassador with new Products developed by the Company;
    6. will enable the Discount Codes to provide a discount to the Ambassador’s referred clients who purchase the Product’s on the Company’s website;
    7. will pay the Ambassador’s Commission in accordance with the terms stated in SCHEDULE 4.

8. Termination

  1. This Agreement may be terminated by the Company in any of the following circumstances:
    1. with 7 days’ written notice for convenience;
    2. if during the Term the Ambassador is unable to perform the services required to be provided under this Agreement by reason of its death, illness or physical or mental disability;
    3. if the Ambassador is in breach of any terms of this Agreement which have not been rectified within 7 days of notice being given in writing by the Company specifying the nature of such default and matters to be attended in order to rectify the default;
    4. if the Ambassador is arrested or convicted of any criminal offence other than an offence which in the reasonable opinion of the Company does not affect the advertising and promotion of the Product; and
    5. if the Ambassador does anything which in the reasonable opinion of the Company is a breach of clause 5(d) or will or will be likely to bring the Ambassador, the Company or the Product into public disrepute.
  2. This Agreement may be terminated by the Ambassador in any of the following circumstances:
    1. if the Company breaches any terms of this Agreement which has not been rectified within 7 days of the Ambassador providing such notice in writing specifying the nature of default;
    2. upon the happening of any of the following insolvency events:
      1. a receiver, receiver and manager, administrator, liquidator or similar officer is appointed to the Company or any of its assets;
      2. the Company enters into, or resolves to, enter into, a scheme  or arrangement, compromise or composition with any class of creditors;
      3. a resolution is passed or an application to a court is taken for the winding up, dissolution, official management or administration of the Company; or
      4. anything having a substantially similar effect to any of the events specified above happens under the law of any applicable jurisdiction.
    3. On the expiry or early termination of this Agreement, Ambassador will cease to provide the Endorsement Services.

9. Indemnity

  1. The Ambassador agrees to hold the Company, its officers, agents, assignees and employees harmless from any liability from any injury, damage or claim suffered by the Ambassador arising from or relating to this Agreement and the Ambassador’s provision of the Endorsed Services.  

10. Dispute Resolution

  1. If a dispute arises in connection with this Agreement, a party may give the other party a notice specifying the dispute.
  2. Within 5 business days after the notice is given, each party may nominate in writing a representative to settle the dispute on its behalf.
  3. Within 7 business days after the notice is given, the parties must confer to resolve the dispute or to decide the method of resolving the dispute. Each party must use its best efforts to resolve the dispute.
  4. Unless the parties otherwise agree, the dispute must be referred to mediation if not resolved within 14 business days after the notice is given.
  5. The parties must appoint a mediator within 21 business days after the notice is given. If the parties fail to agree on a mediator, the mediator must be nominated by the President of the Law Institute of Victoria.
  6. Unless otherwise agreed by the parties in writing, the mediator’s decision is not binding on the parties. The role of the mediator is to assist in negotiating a resolution to the dispute.
  7. If the dispute is not resolved within 21 business days after the mediator’s appointment, then the mediation ends.
  8. The dispute resolution process does not affect any party’s obligations under this Agreement.
  9. Each party is to pay its own costs of the mediation process.
  10. The parties are to pay, in equal shares, the mediator’s costs and any other third party costs required by the mediator.
  11. If a dispute arises in relation to this Agreement, each party must keep confidential:
    1. all information or documents disclosed in the course of resolving the dispute before the appointment of the mediator;
    2. all information or documents disclosed in the course of the mediation;
    3. all information and documents about the existence, conduct, status or outcomes of the mediation; and
    4. all information and documents relating to the terms of any mediation settlement agreement.
  12. Neither party may commence court proceedings, in any jurisdiction, until the mediation ends. This does not affect either party’s right to seek urgent injunctive or declaratory relief.

11. Notices

  1. All notices required or permitted hereunder must be in writing in English and the address for service of notices is either the postal address or email address of the party to be served as stated in this Agreement or any postal address or email address such party may have designated in writing as the address for service of notices.
  2. Notices sent to the recipient’s postal address must be sent by registered or certified mail, return receipt requested.
  3. Unless otherwise specified, notices must be deemed to have been delivered when receipt is acknowledged by the recipient or 72 hours from the time the notice is sent (whichever is sooner).
  4. In relation to email, receipt is deemed to be acknowledged by the recipient by a delivery receipt notification generated by the recipient’s email system after sending of the email containing the notice or to which the notice is attached. Emailing notices will constitute sufficient and effective delivery when delivered to the recipient’s email account, whether or not the specific electronic communication is accessed or read.

12. Limitation on assignment

  1. The Ambassador must not assign all or any of its rights given to it under this Agreement without the prior written consent of the Company, which consent the Company may grant or not in its absolute discretion;
  2. The Company may at its discretion assign all or any of its rights under this Agreement.

13. Further agreements

Each party must execute such agreements, deeds and documents and do or cause to be executed or done all such acts and things as necessary to give effect to this Agreement.

14. General provisions

  1. No partnership or agency relationship
    Nothing contained in this Agreement must be deemed to constitute partnership between the parties and nothing contained in this Agreement must deem either party to be the agent of the other party and the Affiliate must not hold itself out as, engage in any conduct or make any representation which may suggest to any person that the Licensee is for any purposes, the agent of the Company.
  2. Electronic Execution
    The parties agree that this Agreement may be delivered and executed electronically.
  3. Confidentiality
    The parties acknowledge and covenant to keep the contents of this Agreement and the obligations of each party arising from this Agreement confidential and will not make any disclosures in this regard to any other party or entity unless as required by law.
  4. Entire agreement
    This Agreement sets out the entire agreement between the parties and it replaces all previous communications, representations, inducements, undertakings, agreements and arrangements between the parties in respect of its subject matter and this Agreement may not be modified except by written agreement signed by each party.
  5. No waiver
    Failure to exercise, or any delay in exercising, any right, power or remedy by a party does not operate as a waiver. A single or partial exercise of any right, power or remedy does not preclude any further exercise of that or any other right, power or remedy. A waiver is not valid or binding on the party granting that waiver unless made in writing.
  6. Severance
    If any provision of this Agreement is void, illegal or unenforceable, it may be severed without affecting the enforceability of the other provisions in this Agreement.
  7. Jurisdiction
    This Agreement is subject to the laws of the State of Victoria with the Courts of the State of Victoria having exclusive jurisdiction over any disputes arising in respect of this Agreement.
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