Seavu Terms and Conditions of Sale

1. Definitions

In these Terms and Conditions of Sale:

Accessories means separate products such as fins, weights and stands that can be used with Seavu products.
Goods means our products for sale on our Website from time to time, including Seavu Kits, Seavu Accessories and Seavu Parts.
Seavu Kits means a bundle of products designed to enable you to livestream or view underwater footage from a compatible action camera to a compatible viewing device, depending on the kit purchased.
Seavu Parts means replacement parts for Seavu products.
Us, we, our means Seavu Pty Ltd (ACN: 626 772 414) of Unit 3 / 37 Yazaki Way, Carrum Downs VIC 3201, Australia.
Website means https://seavu.com and any related pages, subdomains, and links.
You, your means the purchaser of our Goods.

2. Agreement to be legally bound

By accessing our Website, using its contents, or purchasing our Goods, you agree to be bound by these Terms and Conditions of Sale and any additional terms, conditions or policies incorporated by reference or hyperlink.

Please read these Terms and Conditions of Sale carefully before using our Website or purchasing any Goods. If you do not agree to these Terms, you must not use our Website or purchase our Goods.

If you do not agree to any part of these Terms and still wish to contact us about a purchase, please email info@seavu.com.

We reserve the right to update or amend these Terms at any time. Your continued use of the Website after changes are published will be taken as acceptance of the updated Terms.

We reserve the right to refuse service to any person or entity at any time, at our sole discretion, subject to applicable law.

3. Payments platforms

We use Stripe and PayPal to process payments made through our Website. Payment processing services are provided by those third parties and may be subject to their terms and policies.

4. Terms of sale general

We reserve the right, at our sole discretion, to:

update these Terms and Conditions of Sale at any time
refuse service to any person or entity at any time
change, add, or remove content on our Website at any time
modify, discontinue, or limit the availability of any Goods
change the price of any Goods at any time
not proceed with an order if we reasonably believe the order is made by resellers or distributors purchasing for retail resale, or where we reasonably suspect fraud or unauthorised activity

5. Information accuracy

You acknowledge and warrant that all personal details, contact details, billing details, shipping details and payment information you provide to us through the Website are accurate, complete, and up to date.

If you provide incorrect information, we may attempt to contact you using the email address, phone number, or billing address you provided. If we cannot contact you, or if the incorrect information prevents fulfilment, your order may be delayed, returned, or cancelled.

All personal information submitted to our Website is handled in accordance with our Privacy Policy which can be viewed at https://seavu.com/privacy-policy.

We may, from time to time, correct errors, inaccuracies, omissions, or typographical errors on our Website that relate to product descriptions, pricing, shipping charges, transit times, or availability. We reserve the right to correct these matters and to update information.

If we identify a potential error or inconsistency in the information provided, we may place your order on hold and contact you to confirm details prior to dispatch.

6. Payments, verification, and fraud prevention

Payment authorisation

When you place an order, you authorise us to charge the payment method you provide for the total amount shown at checkout, including any applicable taxes and shipping charges.

Accurate details and cardholder authority

You warrant that the payment method used for your order is yours, or that you have permission from the cardholder to use it. You must ensure all billing details, shipping details, email address, and phone number provided are correct.

Order verification

To help prevent fraud and unauthorised transactions, we may conduct verification checks before dispatch. These checks may include requesting additional information to confirm your identity, payment method, or delivery address. If we are unable to verify an order to our satisfaction, we may place the order on hold, cancel the order, or refund the payment.

Different delivery address

If you request delivery to an address that differs from the billing address, we may place the order on hold while we complete verification checks. This may delay dispatch.

Refusal, cancellation, and refunds for suspected fraud

We reserve the right to refuse, cancel, or limit any order at our sole discretion, including where we reasonably suspect the order is fraudulent, unauthorised, or placed using incorrect or stolen payment details. If we cancel an order for these reasons, we will refund any payment received for that order.

Chargebacks and disputes

If you believe a transaction is unauthorised, or there is an issue with your order, you agree to contact us first at info@seavu.com so we can attempt to resolve the matter. If a chargeback or payment dispute is lodged with a bank or payment provider, we may provide order information, delivery information, and communications to the payment processor and financial institutions to assist with the investigation.

Statement descriptor

Card payments may appear on your bank statement as SEAVU or a similar descriptor.

7. Use of products

You acknowledge and agree that:

you must not attempt to re sell our Goods in a retail capacity without our prior written consent
you must read and follow all applicable guides and videos relating to the Goods you purchase, located at https://seavu.com/guides/ (Guides), and you must follow all directions regarding use and care
Seavu products have varying waterproof depth ratings, with a maximum depth of up to 50 metres, depending on the product
where applicable, the lens seal and cover of any housing or case must be examined and maintained before and after each use in accordance with the Guides
Seavu systems may operate using 2.4GHz Wi Fi or other connectivity depending on the product, and specifications vary between products. It is your responsibility to ensure proper use in accordance with instructions and limitations provided for each product
you are responsible for ensuring your third party camera and viewing device are compatible and configured correctly, including Wi Fi frequency requirements where applicable
you must only use the Seavu receiver, cable, transmitter, housing, mounts, and accessories as instructed on the Website and in the Guides
you must avoid kinks and twists in cables and avoid contact with boat propellers and sharp objects, as damage can be irreparable
you must secure any cable and reel in a safe place on the boat when the boat’s engine is on, including using the cable fastener where supplied, to prevent damage and to prevent the system being pulled overboard
you must not use our Goods in extreme weather or very strong currents
all accessories must be attached properly in accordance with the Guides
all Seavu Goods should be rinsed with fresh water as soon as practicable after use
no warranty, replacement or refund will be provided where use is not in accordance with the Guides or these Terms, subject to your rights under the Australian Consumer Law
we make no warranties or representations regarding the compatibility, capability or performance of any third party device referenced on our Website
you must not use our Goods for any unlawful purpose or to solicit others to perform unlawful acts, or in contravention of any state or federal legislation, or in a way that infringes our intellectual property

8. Delivery of goods

8.1 International customers

We will use reasonable endeavours to deliver Goods within the estimated timeframes posted on our Website. Timeframes may vary by destination.

Unless requested otherwise by you prior to purchase, standard international orders are sent by Australia Post International Express (via the EMS network) or DHL Express, both of which include parcel tracking.

While we will do what we reasonably can to ensure your order is delivered in a timely manner, we are not liable for loss or damage caused by carrier delays outside our reasonable control, including delays caused by an incorrect delivery address provided by you.

If the shipping provider confirms that Goods are lost or were unable to be delivered to you, we will replace the lost Goods and re ship them to you.

Customs, duties, and taxes

All customs duties, import taxes, fees, and other charges imposed by the destination country are the responsibility of the customer. These charges are not included in the product price or shipping cost, and must be paid by the customer directly to the relevant authorities before delivery can occur.

If the customer fails to pay required customs or import fees and the shipment is returned to us:

no refund will be issued for the original shipping cost
the customer will be responsible for any return shipping fees charged to us by the carrier
if the customer wishes the Goods to be re shipped, all re shipping costs must be paid in full prior to dispatch

For non delivery of Goods, please notify us by email as soon as possible.

8.2 Australia

We will use reasonable endeavours to deliver Goods within 1 to 5 business days.

Unless requested otherwise by you prior to purchase, standard Australian orders are sent by Australia Post and include parcel tracking.

While we do what we reasonably can to ensure delivery in a timely manner, we are not liable for loss or damage caused by carrier delays outside our reasonable control, including delays caused by an incorrect delivery address provided by you.

If the shipping provider confirms that Goods are lost or were unable to be delivered to you, we will replace the lost Goods and re ship them to you.

For non delivery of Goods, please notify us by email as soon as possible.

9. Refund policy

Our Refund Policy is incorporated into these Terms and Conditions of Sale and can be found at https://seavu.com/refunds.

10. Limitation of liability and disclaimer of warranties

Our liability for failure to comply with a consumer guarantee is limited, at our option, to:

replacement of the Goods or supply of equivalent Goods
repair of the Goods
payment of the cost of replacement, supply, or repair

Nothing in these Terms is intended to exclude, restrict, or modify any rights, remedies, guarantees or warranties you may have under the Australian Consumer Law or other applicable laws that cannot be excluded.

Subject to the above and to the extent permitted by law, our total liability for loss or damage of every kind arising out of, or in connection with, the supply, sale, delivery, or use of the Goods is limited to the amount paid by you to us for the Goods.

To the extent permitted by law, we are not liable for any indirect, special, incidental, or consequential loss or damage.

We do not warrant or guarantee:

the results of the use of our Goods
that the use of the Goods will be uninterrupted
the compatibility of third party devices with our Goods

We are not liable to you or any third party for:

you providing incorrect personal, billing, or shipping information
discontinuation of any Goods
failure of Goods attributable to any act or omission on your part, including failure to comply with the Guides at https://seavu.com/guides/
failure of a third party device to perform or to be compatible with our Goods

11. Third party indemnification

You agree to indemnify, defend, and hold harmless Seavu Pty Ltd and our directors, officers, and employees from any claims, demands, losses, liabilities, and expenses arising out of your breach of these Terms and Conditions of Sale, to the extent permitted by law.

12. Intellectual property

The specifications and design of the Goods, including all intellectual property rights such as copyright, design rights, trade marks, and related rights, remain our property at all times.

13. Waiver

Any waiver of any provision of these Terms is effective only if in writing and signed by us. If you breach these Terms and we take no action, we may still enforce our rights and remedies in any other situation where you breach these Terms.

14. Severability

If any provision of these Terms is determined to be unlawful, unenforceable, or void, that provision is severed and the remaining provisions remain in full force and effect.

15. Survival upon termination

All obligations and liabilities incurred prior to termination will survive termination, to the extent permitted by law.

16. Entire agreement

These Terms and Conditions of Sale constitute the entire agreement between you and us regarding your use of the Website and purchase of the Goods, including any policies or links incorporated by reference, and supersede any prior discussions or agreements.

17. Governing law

These Terms and Conditions of Sale are governed by the laws in force in the State of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.

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1. Definitions and Interpretation

1.1 Definitions

In this Agreement the following definitions apply:

Ambassador means the key person set out in item 1 of SCHEDULE 1
Ambassador’s Commission means the commission to be paid to the Ambassador by the Company for Ambassador referred sales as set out in SCHEDULE 4.
Commencement Date means the date set out in item 1 of SCHEDULE 1;
Discount Codes means the discount code or codes set out in item 1 of SCHEDULE 4.
Endorsement Services means the promotional and endorsement services provided by the Ambassador that are referred to in clause 3(a) and set out in SCHEDULE 2;
Intellectual Property means any and all intellectual and industrial property rights that are described in SCHEDULE 3;
Products means the goods to be endorsed by the Ambassador that are described in SCHEDULE 5, including new Products that may be produced by the Company as agreed in writing between the parties;
Promotional Material means the promotional material for the Products created by the Ambassador using the Intellectual Property, including name, likeness or signature of the Ambassador, and the photographs and video material including the Ambassador that the Ambassador creates as the result of the Ambassador providing the Endorsement Services;
Term means the period of time described in clause 2 and item 3 of SCHEDULE 1;
Territory means the geographical locations described in item 4 of SCHEDULE 1;

1.2 Interpretation

In this Agreement:

a reference in this Agreement to a statute or a section of a statute includes all amendments to that statute or section passed in substitution for the statute or section referred to and incorporating any of its provisions;
“related body corporate” will have the meaning as defined in the Corporations Act 2001 (Cth);
this Agreement must not be interpreted adversely to a party only because that party was responsible for preparing it;
headings are for convenience only and do not affect the interpretation of this Agreement;
references to a person or words denoting a person includes a company, statutory corporation, partnership, joint venture and association, and includes that person’s legal personal representatives, executors, administrators, successors and permitted assigns;
every obligation entered into by two or more parties binds them jointly and each of them severally;
where any word or phrase is defined in this Agreement, any other grammatical form of that word or phrase will have a corresponding meaning;
“includes”, “including” and similar expressions are not words of limitation;
all monetary amounts are in Australian dollars; and.
reference to any agreement or other document annexed to or referred to in this Agreement includes any amendments to it and any documents in addition to or in substitution for it which has been approved in writing by the parties to this Agreement.

2. Commencement and Term

This Agreement commences on the Commencement Date and continues subject to any rights of early termination under clause 8 for a period of time set out in item 3 of SCHEDULE 1.

3. Endorsement and Promotion of Products

The Ambassador agrees to:
1. provide the non-exclusive Endorsement Services to the Company in the Territory for the period of time set out in item 3 of SCHEDULE 1 starting on the Commencement Date set out in item 1 of SCHEDULE 1;
2. use reasonable endeavours to promote the Products in a matter consistent with the authorised use of the Products on the Ambassador’s social media accounts and website;
This Agreement does not affect or restrict the Ambassador’s right to advertise, endorse or promote any goods and services in the Territory that do not compete with the Company’s Products.

4. Intellectual Property

The Ambassador acknowledges that all Intellectual Property belong to the Company absolutely for its own use and benefit.
The Ambassador grants to the Company a non-exclusive licence to use the Promotional Materials on the Company’s social media accounts, websites and other promotional materials and this clause shall endure beyond the termination of this agreement.

5. Warranties

The Ambassador warrants during the Term of this Agreement that:

the Ambassador has the right to market and promote the name, personality, likeness, reputation, signature and visual image of the Ambassador in a manner contemplated by this Agreement;
no similar licence has been granted to any other party in order to promote or endorse any product or service that competes with Products;
the execution of the Agreement or performance by the Ambassador will not cause it to be in breach of any agreement to which it is a party;
the Ambassador will not advocate illegal activity or be obscene, defamatory or otherwise violate the rights of any nature whatsoever of any person;
the Ambassador will not communicate or publish any material that is inconsistent with a positive image or goodwill relating to the Company;
it is responsible for all costs and expenses in relation to this Agreement, including the provision of the Endorsement Services; and.
the Ambassador will not do anything which will or will be likely to bring the Ambassador, the Company or the Product into public disrepute.

6. Ambassador's obligations

The Ambassador must provide copies of all Promotional Materials to the Company as soon as is practicable after the production of the Promotional Materials.
The Ambassador agrees that it will not during the Term of this Agreement or any extension or renewal provide its professional services in any manner whatsoever to any person or Company with the purpose or effect or likely effect of promoting any goods or services that compete in the Territory with the Product.
The Ambassador must keep confidential all information relating to the business of the Company out of the public domain including but not limited to business and marketing plans, projections, arrangements and agreements with third parties and customer information imparted to the Ambassador during the period of this Agreement.
Regardless the provisions of clause 6(b) the Ambassador may disclose information if and to the extent that:
1. such disclosure is forced by laws, regulations or orders;
2. the information is generally available in the public domain except where that is a result of a disclosure in breach of this Agreement; and
3. the Ambassador can prove that it knew the information before the information was disclosed to it by the Company.

7. Company’s Obligation

The Company agrees that it:
1. shall provide the Products to the Ambassador to enable the Ambassador to provide the Endorsement Services;
2. shall provide merchandise to the Ambassador for the Ambassador to wear in the provision of the Endorsement Services;
3. has the discretion to use the Promotional Material on the Company’s social media accounts and website and the Company’s other promotional material;
4. shall provide support to the Ambassador to enable the Ambassador to understand and use the functionality of the Products;
5. has the discretion to provide the Ambassador with new Products developed by the Company;
6. will enable the Discount Codes to provide a discount to the Ambassador’s referred clients who purchase the Product’s on the Company’s website;
7. will pay the Ambassador’s Commission in accordance with the terms stated in SCHEDULE 4.

8. Termination

This Agreement may be terminated by the Company in any of the following circumstances:
1. with 7 days’ written notice for convenience;
2. if during the Term the Ambassador is unable to perform the services required to be provided under this Agreement by reason of its death, illness or physical or mental disability;
3. if the Ambassador is in breach of any terms of this Agreement which have not been rectified within 7 days of notice being given in writing by the Company specifying the nature of such default and matters to be attended in order to rectify the default;
4. if the Ambassador is arrested or convicted of any criminal offence other than an offence which in the reasonable opinion of the Company does not affect the advertising and promotion of the Product; and
5. if the Ambassador does anything which in the reasonable opinion of the Company is a breach of clause 5(d) or will or will be likely to bring the Ambassador, the Company or the Product into public disrepute.
This Agreement may be terminated by the Ambassador in any of the following circumstances:
1. if the Company breaches any terms of this Agreement which has not been rectified within 7 days of the Ambassador providing such notice in writing specifying the nature of default;
2. upon the happening of any of the following insolvency events:
  1. a receiver, receiver and manager, administrator, liquidator or similar officer is appointed to the Company or any of its assets;
  2. the Company enters into, or resolves to, enter into, a scheme or arrangement, compromise or composition with any class of creditors;
  3. a resolution is passed or an application to a court is taken for the winding up, dissolution, official management or administration of the Company; or
  4. anything having a substantially similar effect to any of the events specified above happens under the law of any applicable jurisdiction.
3. On the expiry or early termination of this Agreement, Ambassador will cease to provide the Endorsement Services.

9. Indemnity

The Ambassador agrees to hold the Company, its officers, agents, assignees and employees harmless from any liability from any injury, damage or claim suffered by the Ambassador arising from or relating to this Agreement and the Ambassador’s provision of the Endorsed Services.

10. Dispute Resolution

If a dispute arises in connection with this Agreement, a party may give the other party a notice specifying the dispute.
Within 5 business days after the notice is given, each party may nominate in writing a representative to settle the dispute on its behalf.
Within 7 business days after the notice is given, the parties must confer to resolve the dispute or to decide the method of resolving the dispute. Each party must use its best efforts to resolve the dispute.
Unless the parties otherwise agree, the dispute must be referred to mediation if not resolved within 14 business days after the notice is given.
The parties must appoint a mediator within 21 business days after the notice is given. If the parties fail to agree on a mediator, the mediator must be nominated by the President of the Law Institute of Victoria.
Unless otherwise agreed by the parties in writing, the mediator’s decision is not binding on the parties. The role of the mediator is to assist in negotiating a resolution to the dispute.
If the dispute is not resolved within 21 business days after the mediator’s appointment, then the mediation ends.
The dispute resolution process does not affect any party’s obligations under this Agreement.
Each party is to pay its own costs of the mediation process.
The parties are to pay, in equal shares, the mediator’s costs and any other third party costs required by the mediator.
If a dispute arises in relation to this Agreement, each party must keep confidential:
1. all information or documents disclosed in the course of resolving the dispute before the appointment of the mediator;
2. all information or documents disclosed in the course of the mediation;
3. all information and documents about the existence, conduct, status or outcomes of the mediation; and
4. all information and documents relating to the terms of any mediation settlement agreement.
Neither party may commence court proceedings, in any jurisdiction, until the mediation ends. This does not affect either party’s right to seek urgent injunctive or declaratory relief.

11. Notices

All notices required or permitted hereunder must be in writing in English and the address for service of notices is either the postal address or email address of the party to be served as stated in this Agreement or any postal address or email address such party may have designated in writing as the address for service of notices.
Notices sent to the recipient’s postal address must be sent by registered or certified mail, return receipt requested.
Unless otherwise specified, notices must be deemed to have been delivered when receipt is acknowledged by the recipient or 72 hours from the time the notice is sent (whichever is sooner).
In relation to email, receipt is deemed to be acknowledged by the recipient by a delivery receipt notification generated by the recipient’s email system after sending of the email containing the notice or to which the notice is attached. Emailing notices will constitute sufficient and effective delivery when delivered to the recipient’s email account, whether or not the specific electronic communication is accessed or read.

12. Limitation on assignment

The Ambassador must not assign all or any of its rights given to it under this Agreement without the prior written consent of the Company, which consent the Company may grant or not in its absolute discretion;
The Company may at its discretion assign all or any of its rights under this Agreement.

13. Further agreements

Each party must execute such agreements, deeds and documents and do or cause to be executed or done all such acts and things as necessary to give effect to this Agreement.

14. General provisions

No partnership or agency relationship
Nothing contained in this Agreement must be deemed to constitute partnership between the parties and nothing contained in this Agreement must deem either party to be the agent of the other party and the Affiliate must not hold itself out as, engage in any conduct or make any representation which may suggest to any person that the Licensee is for any purposes, the agent of the Company.
Electronic Execution
The parties agree that this Agreement may be delivered and executed electronically.
Confidentiality
The parties acknowledge and covenant to keep the contents of this Agreement and the obligations of each party arising from this Agreement confidential and will not make any disclosures in this regard to any other party or entity unless as required by law.
Entire agreement
This Agreement sets out the entire agreement between the parties and it replaces all previous communications, representations, inducements, undertakings, agreements and arrangements between the parties in respect of its subject matter and this Agreement may not be modified except by written agreement signed by each party.
No waiver
Failure to exercise, or any delay in exercising, any right, power or remedy by a party does not operate as a waiver. A single or partial exercise of any right, power or remedy does not preclude any further exercise of that or any other right, power or remedy. A waiver is not valid or binding on the party granting that waiver unless made in writing.
Severance
If any provision of this Agreement is void, illegal or unenforceable, it may be severed without affecting the enforceability of the other provisions in this Agreement.
Jurisdiction
This Agreement is subject to the laws of the State of Victoria with the Courts of the State of Victoria having exclusive jurisdiction over any disputes arising in respect of this Agreement.